The following sections apply to individuals in EEA, UK and Switzerland and should be read in addition to the main sections of the Privacy Statement.
a. Legal Bases of Processing
In accordance with applicable laws, we in most cases rely on the following legal bases to process your personal data, as appropriate:
- Contract Performance: The processing is necessary for us to perform a contract with you or take steps at your request prior to entering into a contract;
- Legal Obligation: The processing is necessary for us to comply with an applicable legal obligation;
- Legitimate Interest: The processing is necessary for us to realize a justified and legitimate interest considering your privacy and other fundamental rights and interests; and
- Consent: The processing is performed according to your consent.
The specific legal bases on which we rely for each of the purposes for which we process your personal information are set forth below:
Processing Purpose including but not limited to: |
Applicable Legal Basis |
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Create an account for you or the organization for which you work; Enable you to use online social media resources that we may offer from time to time; |
Contract Performance based on applicable contract. Legitimate Interests to provide services. Consent. |
Enter into a sales or service contract with you or the organization for which you work; Fulfill your orders for products and services; Perform our contractual obligations to you or the organization for which you work under any applicable contract; Update your account, orders and transactions; and Discharge our contractual obligations to you. |
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Authenticate your identity, where necessary or required by law |
Legal Obligation. Legitimate Interest. Contract Performance. |
Provide requested services, information and product support; Respond appropriately to your inquiries; and Request feedback. |
If your request or inquiry relates to a service you have ordered, registered for or otherwise contracted for, Contract Performance based on our Terms of Service or other applicable contract. If we are legally obligated to respond to your request or inquiry, Legal Obligation. In all other cases, Legitimate Interest as part of our commitment to provide you with good customer service. Consent. |
Comply with any legal obligations that apply to us; and Verify financial transactions and undertake compliance screening checks. |
Legal Obligations per applicable laws. Legitimate Interests in protecting customers and Thermo Fisher Scientific. |
Conduct analytical and profiling activities including to:
- ? Improve the efficiency of our internal processes and procedures and overall quality of the products and services that we provide;
- ? Create customer profiles of you including to prepare relevant products and services.
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Legitimate Interest based on our interest to improve our services and products through data analysis. |
Customize your experience on the Online Services; Contact you to determine whether you would like to initiate a business relationship with us or to send you marketing emails; Collect personal information about you (e.g., your position, specialty and publications) from publicly-available resources such as company, university, and publications websites, and combine it with personal information we have collected about you, to enhance our customer profile of you in support of our sales and marketing activities; Display online advertisements to you regarding products and services that we believe are relevant to you based on your activities on the Online Services; and Make customer offers to you based on your activities across different Online Services and your other interactions with Thermo Fisher Scientific that are not via the Online Services (e.g. regional offers based on the location of your office listed on order forms). |
Legitimate Interest. Consent as legally required. If we are legally obliged to do so under applicable laws and regulations, we will obtain your consent and rely on Consent. |
Process recordings of your calls with our customer services representatives to ensure we deliver high-quality service, assist in the training and development of Thermo Fisher Scientific representatives, and generally improve our customer service to you. |
Legal Obligation. Consent. Legitimate Interest to improve our customer service and comply with any applicable legal and regulatory obligations. |
Where applicable, wherever we rely on the Consent Legal Basis, you may withdraw such consent at any time, without affecting the lawfulness of processing based on consent before such withdrawal.
b. Individual Rights Requests – your rights and access to your information
You may access, correct, and/or update your information by directly accessing any accounts or profiles that you have created with us.
Where required by applicable law, e.g. EU data protection laws, such as the General Data Protection Regulation (‘GDPR’), or California privacy laws, such as the California Consumer Privacy Act (‘CCPA’) which applies to personal information Thermo Fisher Scientific has collected and used in the past 12 months, you may have the right to: request access to information that we hold about you; request corrections or updates to your personal data; or, in some cases, ask us to erase your personal information to the extent that we are not required to retain it by law.
If you are located in the EEA, where the processing of your information is subject to EU data protection laws, you may have the following rights:
- Right to restriction of processing: You may have the right to request restriction of processing of your personal data, in which case, it would be marked and processed by us only for certain purposes.
- Right to data portability: If processing is based on your consent or a contract you have entered into with us, you have the right to receive the personal information which you have provided to us in a structured, commonly used and machine-readable format and you may have the right to transmit the personal information to another entity without hindrance from us.
- Right to object: You have the right to object to our processing of your personal information for direct marketing purposes. You can exercise this right by clicking the ‘unsubscribe’ button in our communications to you. Where we rely on Legitimate Interest Legal Basis, you have the right to object, on grounds relating to your particular situation, at any time to the processing of your personal information by us and we can be required to no longer process your personal information (e.g., where we engage in profiling activities for marketing-related purposes). If you exercise this right, your personal information will no longer be processed for such purposes unless otherwise authorized by law (e.g. if processing of your personal information is necessary to take steps prior to entering into a contract or to perform a contract already concluded).
- Right to Submit Complaints: You may have a right to lodge a complaint with a local supervisory authority, for example, where you feel that we have processed your personal information in a manner that is unlawful or in breach or your rights.
You can make a request by contacting data.privacy@thermofisher.com or completing an Individual Rights Request form.
c. Profiling
We do not engage in automated decision-making, including profiling, which produces legal effects concerning you. We may engage in profiling and analytics activities for general improvement of our business processes and for marketing-related purposes. In particular, we may use automated means to process personal information collected via your interaction with Thermo Fisher Scientific including the Online Services, or obtained from public resources such as company, university and publications websites, to help us identify products and services that we believe you may be interested in, and help us deliver relevant advertisements or marketing to you.